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    TeamHero
    TeamHero

    TeamHero Terms of Service

    Version: 10 June 2026 Effective from: 10 June 2026

    The current version of these Terms is published at https://theteamhero.com/terms.

    1. Introduction and acceptance

    1.1. These Terms of Service (the "Terms") form a binding agreement between the operator of the TeamHero service ("TeamHero", "we", "us", "our") and the legal entity or individual that subscribes to or uses the Service (the "Customer", "you", "your").

    1.2. By clicking "I agree" (or a similar control), creating an account, placing an order, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "Customer" refers to that organisation.

    1.3. If you do not agree to these Terms, you must not access or use the Service.

    1.4. These Terms incorporate by reference our Privacy Policy, Cookie Policy, Data Processing Agreement, and Service Level Agreement.

    2. Definitions

    • Service — the TeamHero software-as-a-service platform for managing corporate culture, employee engagement, and recognition, including news feed, gratitudes, idea bank, gamification (badges, points, challenges, achievements), HR analytics, organisational structure, AI assistant, and other features made available under your Subscription, accessible via web interface and mobile application.
    • Operator / we / us — the entity providing the Service, whose details are set out in Section 14.
    • Customer / you — the legal entity or individual that enters into these Terms and is provided access to the Service.
    • User — a natural person to whom the Customer grants access to the Service (for example, an employee or other authorised person of the Customer).
    • Space — the Customer's isolated area within the Service containing its data and accessible only to its Users and Administrators.
    • Administrator — a User with elevated rights to manage the Customer's Space.
    • Subscription — the period (monthly, quarterly, or annual) and plan for which the Customer is granted access to the Service.
    • Customer Data — all data uploaded to or generated in the Service by the Customer, its Administrators, and Users, including personal data and user-generated content.
    • Beta Features — features made available on a trial, "Beta", "Preview", or "Experimental" basis, which are provided "as is", may be changed or withdrawn at any time, and are excluded from the SLA.

    3. Account registration and eligibility

    3.1. To use the Service, the Customer must register an account and designate at least one Administrator. The Customer is responsible for the accuracy of registration information and for keeping it up to date.

    3.2. The Customer is responsible for all activity under its account and Space, for managing its Users and their access rights, and for maintaining the confidentiality of Administrator credentials.

    3.3. The Service is intended for business use by organisations. Users must be of an age at which they can lawfully enter into a binding agreement in their jurisdiction. The Service is not directed to, and must not be used by, individuals under the age of 16 (or the higher age required by applicable local law).

    3.4. The Service is provided to organisations for professional/business use and is not offered to consumers. The Customer is the organisation on whose behalf the Service is used. A representative or User who registers, accepts these Terms, or pays for the Subscription — including by means of a personal payment card — does so on behalf of, and with the authority of, the Customer organisation; such payment does not make that individual the Customer or a consumer. By subscribing, the person confirms they act for an organisation in a business capacity.

    4. Subscriptions, plans, and billing

    4.1. Access to the Service is provided on a per-seat Subscription basis. All features (all modules) are available on every plan without functional restriction; the plan affects only the price, which is calculated based on the number of enabled Users. Current plans and rates are published at https://theteamhero.com/pricing and form part of these Terms.

    4.2. The applicable plan is determined by the actual number of the Customer's Users and is recalculated automatically from the start of the next billing period when that number changes. Within a paid billing period the price is not revised.

    4.3. Fees are payable in advance for each billing period in accordance with the invoice issued by us. Subscriptions renew automatically for successive billing periods unless cancelled before the end of the current period.

    4.4. We may change plans and rates with prior notice of at least thirty (30) days; new rates apply from the start of the next billing period. Taxes, where applicable, are charged in addition to the fees.

    4.5. Except where required by law or expressly stated in these Terms, fees are non-refundable. We may suspend the Service for non-payment after reasonable notice.

    5. Acceptable use

    5.1. The Customer and its Users must not use the Service to:

    1. upload, store, or distribute content that infringes the intellectual property rights or privacy rights of others;
    2. upload, store, or distribute unlawful, defamatory, discriminatory, harassing, or abusive content;
    3. distribute malware, malicious scripts, or links to infected resources;
    4. gain unauthorised access to our infrastructure, the Service, other customers' Spaces, or other Users' accounts;
    5. interfere with or disrupt the integrity or performance of the Service, including automated mass requests, circumvention of protection systems, or unauthorised exploitation of vulnerabilities;
    6. use the Service for spam or unsolicited mass communications outside its legitimate functionality;
    7. use the Service to build a competing product, or resell or provide access to third parties outside the Customer's own business.

    5.2. We may remove content that violates this Section and suspend or terminate access in accordance with Section 11. The Customer remains responsible for the conduct of its Users and for all Customer Data it submits.

    6. Intellectual property

    6.1. As between the parties, the Customer retains all rights in Customer Data. The Customer grants us a non-exclusive, royalty-free, non-transferable licence to host, process, transmit, back up, and display Customer Data solely to the extent necessary to provide and support the Service.

    6.2. All rights in the Service — including software, source code, user interface, design, trademarks, logos, and documentation — belong to us or our licensors. We grant the Customer a non-exclusive, non-transferable right to use the Service during the Subscription term. The Customer must not copy, modify, decompile, or create derivative works of the Service, or remove proprietary notices.

    6.3. Feedback, suggestions, and ideas the Customer provides about the Service (excluding Customer Data) may be used by us freely and without obligation to improve the Service.

    6.4. We do not use Customer Data, including personal data within Customer Data, to train, fine-tune, or improve machine-learning models other than as necessary to provide and support the Service for the Customer, unless separately instructed by the Customer in writing.

    7. Customer data and privacy

    7.1. We process personal data contained in Customer Data as a processor on behalf of the Customer, who acts as controller. This processing is governed by our Data Processing Agreement, which is incorporated into these Terms.

    7.2. Our processing of personal data for which we act as controller (for example, account administration and security logs) is described in our Privacy Policy. Use of cookies is described in our Cookie Policy.

    7.3. The Customer is responsible for ensuring it has a valid legal basis and any required consents for the personal data it submits to the Service, and for informing its Users of the processing.

    8. Confidentiality

    8.1. Each party must keep confidential the non-public information it receives from the other party in connection with these Terms, including commercial terms, technical documentation, and Customer Data, and must use it only to perform these Terms.

    8.2. Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it without a duty of confidence, is independently developed, or must be disclosed by law (in which case the receiving party gives reasonable notice where permitted).

    8.3. These obligations survive for three (3) years after termination. The parties may enter into a separate mutual non-disclosure agreement with extended terms.

    9. Warranties and disclaimers

    9.1. We warrant that we provide the Service with reasonable skill and care and in accordance with the SLA.

    9.2. To the maximum extent permitted by applicable law, the Service is otherwise provided "as is" and "as available". We do not warrant uninterrupted or error-free operation beyond the SLA, or that the Service will meet requirements not covered by its functionality.

    9.3. Outputs of AI features (recommendations, AI assistant, automatic categorisation, summarisation) are advisory only, may contain errors, and do not replace the independent judgement of the Customer and its authorised personnel.

    9.4. Where the Service uses AI to interact with Users, Users are informed that they are interacting with an AI system, and AI-generated outputs are identified as such. The Customer is responsible for any decisions it makes based on AI outputs, including obligations applicable to it under EU Regulation (EU) 2024/1689 (the "AI Act") as a deployer of an AI system. [Counsel to confirm AI Act classification of the in-product AI features used in an employment context.]

    10. Limitation of liability

    10.1. To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, goodwill, or data.

    10.2. Our aggregate liability arising out of or in connection with these Terms in any twelve (12) month period shall not exceed the fees paid by the Customer for the Service in that period.

    10.3. The exclusions and limitations in this Section do not apply to liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or breach of data protection obligations.

    11. Term, suspension, and termination

    11.1. These Terms take effect on acceptance and continue for as long as the Customer uses the Service or has an active Subscription.

    11.2. We may suspend or restrict access where: the Customer breaches Section 5; there are reasonable grounds to suspect unauthorised use or a security threat; payment is overdue; or disclosure or suspension is required by a competent authority. Where practicable and not detrimental to security, we give prior notice.

    11.3. Either party may terminate for material breach not cured within thirty (30) days of written notice. The Customer may cancel its Subscription by disabling auto-renewal; termination takes effect at the end of the paid billing period.

    11.4. On termination, the Customer's right to use the Service ceases. We make Customer Data available for export for thirty (30) days after termination, after which it is deleted in accordance with the DPA. Sections 6, 8, 9, and 10 survive termination.

    12. Changes to the Service and to these Terms

    12.1. We may develop and modify the Service, provided we do not materially degrade the core functionality of a paid plan during a paid billing period.

    12.2. We may update these Terms. We give at least thirty (30) days' notice of material changes (to rights, obligations, fees, or liability) by email and/or in the Service. Continued use after changes take effect constitutes acceptance. If the Customer does not accept a material change, it may terminate as set out in Section 11.

    12A. General provisions

    12A.1. Sanctions and export control. Each party represents that it and, to its knowledge, its owners and personnel are not subject to sanctions administered by the EU, UK, UN, or US (OFAC), and are not located in a comprehensively sanctioned territory. The Customer must not use the Service in violation of applicable export-control or sanctions laws, and must not provide access to sanctioned persons. We may suspend or terminate the Service as necessary to comply with such laws.

    12A.2. Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control (including natural disasters, war, terrorism, civil unrest, government action, epidemics, failure of utilities or telecommunications, and large-scale internet or hosting outages). The affected party gives notice and uses reasonable efforts to mitigate. This Section does not excuse payment obligations for the Service already provided.

    12A.3. Assignment. Neither party may assign these Terms without the other's prior written consent, except that either party may assign to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all assets, on notice. Any other assignment is void.

    12A.4. Entire agreement; severability; waiver; notices. These Terms (including the documents incorporated in Section 1.4) are the entire agreement between the parties on their subject matter and supersede prior understandings. If any provision is held invalid, the remainder stays in effect. Failure to enforce a provision is not a waiver. Notices are given by email to the addresses in Section 14 and the Customer's account contact, and are deemed received on the next business day.

    13. Governing law and dispute resolution

    13.1. The parties will first attempt to resolve any dispute through good-faith negotiation.

    13.2. These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules. The courts of Burgas, Bulgaria have exclusive jurisdiction.

    14. Contact details

    Operator: ADCRAFT LTD, a company registered in the Republic of Bulgaria, operating the TeamHero Service.

    Disclaimer. This document is a drafting framework prepared for review. It must be reviewed and approved by qualified EU legal counsel before use in production. It does not constitute legal advice.